FAQS
MOQ depends on product model and customization requirements.
- Standard off the shelf power banks support low minimum order quantity.
- Custom shell color, custom box and gift box: 1000 pcs.
- Logo customization: laser engraving 200 pcs, silk screen printing 300 pcs.
- ODM project with new mold or customized motherboar: 3000 pcs.
We provide customization for multiple power bank types, including regular power banks, magnetic wireless power banks, built in cable power banks, solar power banks, AC plug portable chargers and Apple Watch chargers, power station. Customize parameters cover capacity (5000mAh to 100000mAh), PD20W/30W/45W/65W/165W fast charging, USB-C, Lightning ports, wireless charging function and so on.
Yes, brand logo customization is supported. Available processes include laser engraving, silk-screen printing, UV printing and full-color printing. Different crafts come with different MOQ requirements.
Yes. Custom color boxes, gift boxes, user manuals and matching accessories are available with an MOQ of 1000 pcs.
Yes. Our in-house R&D team provides one-stop ODM service including new mold opening, appearance design, motherboard adjustment and complete new-product development. ODM projects require separate evaluation for cost, timeline and minimum quantity.
Samples are available for evaluation. Customized samples with logo, special color or custom packaging will incur sample cost. Subject to cooperation terms, sample fees can be deducted from your formal bulk order.
Standard customized samples take 3-7 working days. For special or complex functional prototypes, lead time is 7-20 working days.
Normally 20-35 working days after receiving the deposit. The exact lead time depends on order volume, product complexity and customization scope.
Standard term: 30% deposit upon order confirmation, balance payment before shipment. Flexible terms can be discussed for long-term cooperative clients.
We can provide certificates to match your target market: CE, RoHS for Europe; FCC for North-American wireless charging products; UL test report for the USA; PSE for Japan;KC for Korea; UN38.3, MSDS, dangerous goods packaging certificate as well as lithium-battery air & sea transport documents.
Our products can be exported to Europe, North America, Southeast Asia, Middle East, South America and other regions. We will arrange corresponding certifications and shipping documents according to local regulations of your target market.
Shipping options: sea freight, air freight, railway transport and express courier. Supported trade terms: EXW, FOB, CIF,DAP,DDP.
Strict multi-step QC flow: IQC incoming inspection → SMT → PCBA testing → battery assembly → functional test → aging test → appearance inspection → packaging → finished-goods warehousing. We carry out 100% inspection for capacity, charge-discharge performance, fast-charging protocol and safety performance. Pre-shipment random inspection follows AQL Level-II standard.
The standard warranty period is 12 months, calculated from the date of goods shipment. This warranty applies only to non-human-caused functional defects. Damage from man-made breakage, improper operation, unauthorized disassembly and normal wear-and-tear are not covered under warranty.
For valid functional defects within the warranty period, two solutions are available for your selection:
1.Provide photos and videos as defect evidence. Replacement units will be shipped together with your next bulk order.
2.Return the defective products to our designated address, and we will send out new replacements. All transportation fees for both-way shipment shall be borne by the customer.
3.We also offer professional technical support, fault-diagnosis guidance, new-product updates and dedicated repurchase support for all OEM & ODM clients.
We can mutually negotiate the quantity of spare units before bulk shipment. A common agreed spare allowance is 2‰ of the total order quantity.